Elysha M.

Reliable Van carried out a smooth and efficient move with excellent customer service from start to end. My first interaction was with George, a Relocation Coordinator, who went through a detailed inventory with me both over the phone and then in person. He also supplied me with boxes for the move. He was quick to return my phone calls, professional, and easy to talk to. He never made me feel rushed and answered my never ending list of questions. He put me in touch with another move coordinator who was able to sort out my pick up date and my estimated drop off date. She also gave me her contact information so that I could call her if I had any questions. The team that loaded my boxes and furniture from New Jersey (a group of 4 - Mike's crew) were professional, efficient, careful with all my belongings, respectful of my things and apartment (making sure to pack everything securely while taking care not to scratch walls or floors in my apartment). They also arrived at my apartment at exactly the time they had told me they would. It was an extremely hot day when they came to collect my belongings and I remember them working diligently, barely stopping for a sip of water as they packed and loaded my belongings onto the truck - they were all business and did their job with smiles (extremely hard-working). Once my stuff was loaded I received a call confirming my delivery date and time. Again Mike's crew (this time of 2) arrived promptly when they said they'd be arriving and worked tirelessly to move my furniture and belongings into my new home. They were polite, professional, and efficient. They were extremely careful with my belongings as well as with my new apartment. My furniture and belongings arrived in excellent condition. They reassembled my furniture and bed for me in the rooms that I asked them too. To my surprise, I got a call from Reliable while the movers were delivering my belongings to make sure that everything was going well. They also informed me that they had overestimated the weight of my belongings and that I would be getting money back (over $200). When I told friends and family this, they told me this was unheard of for moving companies. Overall, my experience with Reliable was excellent. They were an absolute joy to have as a moving company and I would recommend them to my family and friends in a heartbeat. And when I move next, I am definitely going to call them.
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