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Marianna R.

I moved from my house to the new place yesterday. The new place is only 2.5 miles away. I have a huge disappointment in time estimation and charges. I have a feeling that I got ripped off. Jon Paul came to my house, did inventory and estimated total time of the move 8 hours, telling me that it should not take more time just opposite. Assured me that if the move will be done in shorter time, they will refund me the difference, since a lot of stuff we were moving ourselves (all the dishes, glass items and shelves, pictures, mirrors, TV's and more). In reality it took movers 13 hours instead. Not only we had to pay for time but for 5 hours of overtime as well. I would be better off doing move in 2 days instead of 1 and pay less. You can move to another State for this charges. I have great appreciation to the moving team for hard work and efficiency. Miguel and his team were timely, fast, friendly and courteous. The moving coordinator Jennifer was also very pleasant and helpful. I called her and complained. The only thing the managers did for us was credit of $50, a joke. I give moving team 5 stars, but only 1 star to the business and management.

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4.9 out of 5
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