Now Hiring Qualified Movers - Apply Now

Free Quote
Nancy S.

Very disappointed. I just needed a few heavy items moved as I explained to George V when making the reservations. The drivers were sent out thinking they were doing a four hr minimum move. I was under the impression they knew they were there to only grab heavy things. They dragged out the move. I was getting frustrated with the talking on the phone, the smoke breaks, the going to the corner convenience store. When the time came to pay them at the 3.5 hr mark - the lead guy Junior - said it was a four hr minimum. I said oh hell no. It all makes sense in hindsight, the lingering, I said to him if I were paying for the four hr minimum don't you think I would have been saying take everything? I moved out of a one bedroom apt with below avg possessions per George V when setting up the appt. I was on a low budget as explained over and over when making the reservation, stating I can go other places if it's a problem, but George V stated no problem. I was duped by George V. NO COMMUNICATION GEORGE! I paid for the 3.5 hrs only after communicating with George, but it sucked. The move should have taken two hrs max. I still had a lot of stuff to carry myself after paying for professional fees. Never again will I use this company nor will I ever recommend them. Very disappointed.

Reliable Van And Storage

Hi Nancy, thank you for giving your honest feedback. We understand that even though some moves won't take long, our company does have a 4 hour minimum, as you mentioned in your review and is noted on all paperwork sent to customers before they sign. We do apologize that George was difficult to get ahold of, your Move Coordinator should have been your point of contact for concerns as George was in appointments. We are glad to have come to an agreement, and if you need help further, please let us know.

Share on Facebook Share on Twitter Share on LinkedIn Share via Email

All reviews

In-Home or Video Quotes Available

Schedule an In-Home Estimate or Live Video Call On Your Favorite App

4.9 out of 5
Out of 583 Reviews
womens choice
Allied
newsweek americas best
Allied
BBB
Promover
Allied Vanlines
NJWMA
ATA
Women's Choice Award
PAIMA

NJ Moving Company Tips

The professionals at Reliable Van & Storage, one of the top movers in New Jersey, created helpful moving videos so that you are prepared on moving day! Take a look at our moving videos here.

Check out videos Read Moving Tips Moving Checklist
Reliable Van & Storage Moving Truck

“Reliable Doesn't Just Happen. It’s Proven; Over And Over And Over.”